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カスタマーサービス

カスタマーサービス

US Customer Service

Left to right: Deb, Anthony, Colleen, Ken, Gina, Jason, Brooke, Cyndi, Shannon, Jerica, Angie

International Customer Service

Left to right: Mike, Nicole, Velvet, Stacy, Carla, David

Phone:
1-800-356-1688, ext. 3
1-814-353-1300, ext. 3
Hours of operation: Monday through Friday, 8:00 a.m. to 6:30 p.m.
Eastern Time.

Phone:
1-814-353-1300, ext. 9
Hours of operation: Monday through Friday, 8:00 a.m. to 4:00 p.m.
Eastern Time.

U.S. E-mail:
csreps@restek.com
(Please remember to include your company name and complete mailing address. Thanks!)

E-mail:
ics@restek.com
(Please remember to include your company name and complete mailing address. Thanks!)

U.S. Quotes:
DomesticQuotes@restek.com
(Please remember to include your company name and complete mailing address. Thanks!)

Online:
Ordering FAQ

Online:
Quoting FAQ

Customers outside the U.S.
For best service, please use our online quoting system, or contact your Authorized Restek Distributor.


Customer Service Team


Chas Simons Chas Simons
Customer Care Manager
1-800-356-1688, ext. 2147




Laura Rossman Laura Rossman
Customer Service Assistant
1-800-356-1688, ext. 2162

 
 

U.S. Customer Service

U.S. Customer Service

International Customer Service

International Customer Service

 
 

Plus 1 Service

What is Plus 1 Service? Put simply, it's surpassing your expectations every time you contact us! Restek's highly trained Customer Service Team looks forward to working with you. We are here when you need to place an order, track a package, check the status of an open order, or request a price quote. We will suggest time- and money-saving options and are dedicated to getting your products to you fast. Because we know how busy you are, we will do whatever it takes to simplify your work. That's what Plus 1 Service is all about! Talk with a live customer service representative 8:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday.


Some Plus 1 Stories

Many Restek customers have told us how our Customer Service representatives, Technical Service chemists, or others have brightened a day for them. Here are just a few examples:

“Restek is a first class company with excellent customer service. Courtesy is always extended to both my company and myself when communicating with Restek employees.”
Rich Whitney
Mass Spec Manager, ProChem Analytical


“Any time I have any type of chromatography question, I know that I can call Restek Technical Service for assistance. Every time I have spoken to them, they have been extremely helpful, and friendly!”
Carisa A. Kelley
Exygen Research